Frequently asked questions

The things people ask most. Still stuck? Our contact page is one click away.

Are the products genuine?

Yes. Rope comes from Gleistein and Robline and blocks from Harken and Allen, through their official distribution. Every rope size lists the maker’s breaking load.

How is rope sold?

By the metre, in whole metres: choose the diameter and colour, type the metres, and the price updates as you type. Where a whole coil is cheaper per metre than the length you ordered, the rope page offers it.

Is VAT included?

All prices shown include Estonian VAT (24%). The final tax is confirmed at checkout based on your delivery country — EU orders are shown all-inclusive, and valid non-EU exports are zero-rated.

What payment methods do you accept?

Cards (Visa, Mastercard) and popular European methods via our secure payment provider, plus pay-by-invoice (bank transfer) at checkout. Your card details never touch our servers.

How do I track my order?

Every order ships with a tracking link sent by email. See our Shipping page for delivery estimates.

What's your returns policy?

14 days to return an unused item for a refund. Rope cut to your length is made to order and cannot be returned unless faulty; whole coils can. Full details on the Returns page.

Do you sell wholesale?

Yes. Trade and wholesale buyers are served through our B2B store at mrkt.eu, with company accounts and tiered pricing.

Last updated October 2026